Terms & Conditions

ORDERS AND CANCELLATIONS
All orders and subscription requests received are an irrevocable offer to purchase and are subject to acceptance by LA BOMBA FLORISTRY INC. ("La Bomba Floristry") and we and any of our personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.
As a part of the checkout process on this website, you will be able to select the date for delivery of your first order, whether that delivery is part of a subscription or a one-off order. We will make every effort to satisfy your selection, but this cannot be guaranteed.
If you wish to change your order or subscription, please contact us at hello@labomba.ca. We'll do our best to make last-minute changes for you, but we can only guarantee changes (including those to the delivery address and gift card message) if received no later than 2 business days prior to preparation or dispatch of your order.
If you wish to change your subscription, please contact hello@labomba.ca and include “Subscription” in the subject line. You can suspend or cancel a subscription at any time by giving no less than 3 business days notice before any upcoming delivery date within your subscription plan. Provided you have given us the specified notice, the suspension or cancellation will take effect without charge. In such circumstances, if your card has already been billed we will issue a full refund using the same method as your payment method. Where notice is received after that time and we have been unable to make the requested changes, please note you will still be charged for your next delivery (as we will have already started cutting your flowers), but your suspension instruction will only take effect for the upcoming number of times you select, unless a cancellation request is received.

We accept Visa, Mastercard and American Express credit cards, as well as Apple Pay and Shopify Pay. In order to offer the best security, all our payments are processed securely by Shopify payments. We reserve the right to cancel or suspend any payment method at any time and will contact you to provide an alternative payment method.

For all subscriptions, your credit card will be billed at checkout for your first delivery only. For subsequent deliveries, you will be billed on a recurring basis every week during which a delivery is scheduled. The amount your card will be billed in any given week will be the value of your order(s) for the given week subject to any changes previously notified to you as above. You authorize your credit card company or other payment processor to provide updated credit card expiry information as may be necessary to process any existing order or subscription.

DELIVERY & TAXES
REFUNDS &RETURNS

Our flower orders will often be sent out in bud form, meaning they will last longer with the recipient. While our flowers and potted plants are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on occasion (and for reasons beyond our control), they may be damaged in transit. If you receive flowers that do not seem fresh or are damaged, please contact us at hello@labomba.ca within 1 business day of receipt. Please include your order number (if applicable), a description of the damage or defect, and a photo. If the flowers or plant(s) do not meet our own high standards, we will give you a free replacement at our next available delivery date.

If you have ordered any other products from us and you are not happy about the condition in which they have been delivered to you, please contact us at hello@labomba.ca so that we can help you. Our liability to you will be limited to the price of the products.

While we take all appropriate steps to ensure our flowers, potted plants or other products are successfully delivered, sometimes mistakes occur. If we fail to deliver your order (i.e., if your flowers have not arrived on their intended delivery date) we will either send you a free replacement on our next available delivery date, or we will refund you the full price of your order within 3 business days. Please note that banks might take an additional 3-5 business days to refund the amount on your card
Please understand that due to the perishable nature of flowers and plants, we are unable to accept returns on these products. All flower, plant and potted plant orders and subscriptions are final sale. All other merchandise except gift cards may be returned for exchange or store credit only, with a receipt and within 7 business days. Item(s) must be in original condition with all original packaging. Store credits expire within 6 months of issue. Returns/exchanges must be authorized prior to return and returned during store hours. Please contact us at hello@labomba.ca to receive your authorization number. Delivery fees are non-refundable. You will need to pay any costs associated with returning these items.
GIFT CARDS
La Bomba Floristry Gift Cards may only be redeemed towards the purchase of eligible products on www.labomba.ca. Purchases are deducted from the redeemer's Gift Card balance. If a purchase exceeds the redeemer's Gift Card balance, the remaining amount must be paid with another payment method. La Bomba Floristry Inc. or its affiliates ("we", "us", and "our") may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase.

Gift Cards, including any unused Gift Card balances, have no expiry. Gift Cards may not be redeemed for the purchase of products at any other website owned and operated by us, our affiliates, or any other person or entity, except as indicated by these terms and conditions. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law.

The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on labomba.ca or any of its affiliated websites set forth above.

Gift Cards are issued by La Bomba Floristry Inc. All terms outlined in this Agreement apply. We reserve the right to change these terms and conditions from time to time at our discretion. All terms and conditions are applicable to the extent permitted by law.

The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

AVAILABILITY & SUBSTITUTION OF FLOWER & PLANTS
OFFERS &PROMOTION CODES
CIRCUMSTANCES BEYOND OUR CONTROL

Adverse weather conditions may prevent the delivery of orders on the date requested, by the time requested, or at all. As set out above, in such circumstances, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

La Bomba Floristry shall not be liable for late or non-delivery of any order if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, pandemic (iii) the act of any government or authority (including refusal or revocation of any license or consent or mandatory or voluntary suspension of operations due to government directive), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond La Bomba Floristry’s reasonable control.

OUR LIABILITY

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OF OUR PRODUCTS OR SERVICES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL AND UNUSED, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. In no event will La Bomba Floristry or its affiliates be liable for any direct, special, indirect, incidental, consequential (including among other things, loss of revenue or profits), punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of use of our services.

 

GENERAL
REGISTERED OFFICE AND TRADING ADDRESS